Refund policy

Returns & Warranty at Camping Essentials

Camping Essentials is your premier destination for outdoor equipment, featuring top-quality brands and exceptional after-sales service. Before you use a product purchased from us, let's cover some key return details and warranty issues.

Camping Essentials Returns Policy

As long as an item is unused and still in its original condition, then you can return it within 60 days for a full refund.

Please note, all returned goods and their packaging must be in brand new pristine condition, suitable for resale to another customer. Labels must be attached to the product. Damaged packaging will only be accepted if the damage was the minimum amount necessary to open the package and inspect the goods, or if the damage was caused in transit.

Specifically, camping items such as tents, mats, sleeping bags, and other products, which have been found to be returned after use on camping trips, cannot be returned as unwanted. This can also be if it was used just in the garden, or backpacks or head torches tried on a single walk. These become used, and as such, are ineligible to be returned as unwanted as they will have signs of use and cannot be classed as ‘new’.

Customers should, therefore, ensure tents and other camping items are suitable for their needs before use, for example, testing them inside on a carpet before taking it outside, and keeping tags and packaging intact. Double the specifications of mats, head torches, cooking equipment, pillows, and sleeping bags before opening, and the sizing of tents before erection. To confirm, Tents with scratched pegs and poles, mud and grass on the groundsheet or flysheet, and wear and tear on pegging points and guys make a tent used and not eligible for return.

If you are just looking to return your order that is in a new condition, please skip down to ‘Returning an order’ below.

Warranty Issues:

Camping Essentials understands that occasionally a manufacturing fault could be to blame and not the user's fault, so no matter what, please contact us if you have any issues, as we are here to help. See below guidance for warranty issues:

Camping Equipment:

Camping equipment warranties vary. Vango, for example, offers up to a 3-year warranty if you register your product with them; otherwise, it is a 2-year warranty. To understand each manufacturer's warranty, please check the following links:

Tent Poles:

Terra Nova & Wild Country are happy to replace any poles, so contact us here to arrange this.

Most other tent brands do not cover tent poles under their warranty, stating: As a guide, the following damage is not covered under warranty: TENTS Any tent pole breakages are treated as fair wear and tear, Collateral damage from a pole breakage.

The reason for this important exclusion is that most breakages are caused by user error. Poles are easily damaged when sections are not fully located together. Please thoroughly check that when you are erecting your tent to make sure each pole section is fully located and there is no sign of any damage before being used.

I need to return something under warranty.

We’re sorry you’ve had problems with goods purchased from us, that’s never nice to hear. If it’s still covered under the manufacturer's warranty, we should be able to help you though.

Simply Contact Us or Email Us with the subject line Warranty Claim and ensure you provide us with the following information:

Your order reference number
Which item is faulty? (make/model/size/colour/year)
Precise nature of the fault.
The exact circumstances leading up to the fault's first appearance.
What, in your opinion, caused the fault to arise?
Please attach photos illustrating the problem(s) because good-quality images will help resolve this quickly. And finally, any other relevant information that may help.

When taking photos, please:

Place a coin or other small object near the fault to help the camera focus and to help me judge the scale of the problem.
Include a variety of photos, taken from different angles and distances.
Reduce the size of the images to a size appropriate for sending by e-mail.

Please do not return any goods until requested. You may need to return the goods to a different address, or they may not need to be returned at all. Once we have this information, we will raise the warranty claim and look to resolve this for you within 48 hours.

Returning an order:

Follow these steps for returning an item: If you are simply looking to return the item for a refund or an exchange, please skip to step 3.

If there is a problem with your order please contact us via, Email (Sales@Camping-essentials.co.uk) or phone (0141 887 8411) to discuss the issue and allow us to deal with it as efficiently as possible.
If you have the returns form sent with your order, simply fill it out or you can download one here – Camping Essentials Returns Form.
Send it back to us (unless otherwise discussed from step (2) at Camping Essentials Returns, 36 Moss Street, Paisley, PA1 1BA. Please pack the product as best as possible and send it off with the completed form inside.
We will try our best to have this completed for you as soon as possible. Remember to keep a note of any return tracking details. Finally, please contact us if you have not received your refund 1 week after you sent your return.

Exceptions / non-returnable items

Certain types of items cannot be returned, like food and gas products. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refund

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 10 business days have passed since you sent your return, please contact us.

Thank you for shopping with Camping Essentials. We hope to be able to help you in any way we can so please contact us if you have any concerns.